Customer-Facing Systems

KTC specializes in custom development of applications for customer interaction, whether directly over the Web or to facilitate your employee contacts. We’ve developed order entry systems customized to match your business processes and allow you to use whatever information the customer has available to place an order. This means there’s no more need for customer service agents to fumble around in the vain search for a part number. Our philosophy is a simple one: provide the easiest possible experience for your customers. We also understand that your customer-facing system’s primary function is the translation of your customer’s requirements into internal delivery requirements. This should happen reliably, quickly and profitably; but most of all, it should be in alignment with the way you do things best.

Embrace your uniqueness

Business systems and processes tend to gather uniqueness over time without respect to their original source. The fact that you’re reading this now is evidence that you’ve made plenty of the right decisions pertaining to how your business is run. That said, it simply makes no sense to conclude that the most efficient way to enable IT in your processes has already been conceived and is available for purchase. Be glad you’re processes are unique. That’s what makes you competitive. When you hear a software salesperson tell you otherwise, show them the door. When you partner with KTC you get the best solutions because they are hand-crafted to your particular needs. Our real-life experience will help you realize efficiencies and improvements on your terms. A taste of our proficiency Here are just a few samples of the projects KTC has successfully developed and implemented:

• Full Custom ERP Solutions
• Custom CRM Applications
• Barcode integration and process design
• RFID integration
• EDI facilitation with custom mapping
• Custom interfaces to existing ERPs
• AR/AP applications
• On-the-fly custom product configuration tools
• Healthcare TPA EDI translators
• Make-to-order work order applications