General Business Support

Why do it in-house?

Most small organizations have a real day-to-day IT need that doesn’t come close to supporting a full-time IT staff member. If an IT resource doesn’t work for you full time, why do you pay full time wages? To make matters worse, you may be putting your company at risk by relying on just a few individuals to maintain your entire network. Put KTC on call and you’ll only pay for service when you need it! Most support needs can be handled remotely, which means that more often than not, IT requests are resolved faster than they would have been with an in-house employee. Your data, network, processes and equipment are in good hands when you partner with KTC. Give us a call to learn how you can start saving money today! Read more

Custom Software Development

Customer-Facing Systems

KTC specializes in custom development of applications for customer interaction, whether directly over the Web or to facilitate your employee contacts. We’ve developed order entry systems customized to match your business processes and allow you to use whatever information the customer has available to place an order. This means there’s no more need for customer service agents to fumble around in the vain search for a part number. Our philosophy is a simple one: provide the easiest possible experience for your customers. We also understand that your customer-facing system’s primary function is the translation of your customer’s requirements into internal delivery requirements. This should happen reliably, quickly and profitably; but most of all, it should be in alignment with the way you do things best. Read more

Making IT work for Healthcare

The HITECH Act and what it means to your practice

As of February 17, 2009, the HITECH Act is the law of the land. The U.S. government has mandated the “meaningful use” of EMR/EHR systems for all practices and hospitals in the United States. The good news is, they’ve also agreed to help you pay for it, but only if you act quickly. The sooner you implement an EMR/EHR into your practice, the greater the reimbursement. The downside? All reimbursements expire in 2015 and a series of increasing penalties against Medicare payments kick in. The practices that are already using a certified EMR/EHR by the beginning of 2011 have the most to gain. KTC is your only local IT resource with the skills, experience and understanding of HIPAA requirements that will help you research, decide, plan and implement the most effective EMR/EHR solution for your practice’s business needs. Having a local IT partner can make all the difference. You are a healthcare expert, we are network IT experts. Do yourself a favor and get KTC involved early in your decision-making process. You’ll be glad you did. Read more

Open Source Business Solutions

It’s about the money

Let’s start thinking about the ways you spend your annual IT budget. How much is wasted on simply maintaining the user licenses for software that supports your business practices? And while we’re on the subject, how well does that software align with your specific needs? At KTC we’re skilled and experienced in modifying existing Open Source applications to match your goals. Open Source software is every bit as powerful and many times more flexible than the pre-configured, off-the-shelf products many businesses feel compelled to use. Open Source solutions are available for everything, including applications on individual workstations and back-office operating systems. The real question when it comes to resolving IT in any business is, “How much do you need to spend?” Read more

Shop Floor Integration

Data Collection

It’s no secret that the lynchpin to good decision making in a lean environment is fast, accurate and broadly available data. The more information in a decision tree, the more accurate your decisions. At KTC we specialize in data capture and interpretation from any computer-controlled machine or process on any shop floor. Machines that have historically behaved as islands of productivity where data is extracted through manual processes can create a time-lag that’s difficult to account for. Shifting that data collection to real time helps quality engineers, accountants and shop foreman push the limits of efficiency in ways that you can only imagine once you see it happen. When you can divine process correlations while the process is in motion, you’ll begin to understand the power of KTC. Read more

Wide Area Network Design

All else equal, save the money!

Whether your WAN consists of two locations or 2,000, you should strongly consider the KTC WAN philosophy. With KTC WAN design we create highly secure, fault-tolerant systems that replace the monthly costs many organizations pay to the sometimes less-than-reliable telecoms. We replace that service charge by leveraging the power of the Web and your existing high-speed Internet connection. Under this model, rather than throwing hundreds of dollars per month out the window per location, you can achieve the same result with the Internet connection you’re probably already paying for. Read more

Virtualization

Consolidate and Speed up!
Keeping separate applications running on their own server has long been a winning strategy that helps you avoid the domino effect of one application’s upgrade requirements impacting the hardware on which another application resides.  The downside is realized when you suddenly have dozens of physical servers all performing unique tasks, all demanding the most precious and expensive IT resource of all: human interaction.  Virtualization technologies are increasing in sophistication and reliability every single day.  KTC has a long track record of migrating multiple application and file servers to a much more manageable set of virtual servers and many fewer physical machines. Read more

Full-scope Web Integration

More than just a pretty face

Your know that your Web site is a critical part of your brand image. You probably already have the Web tools in place to successfully deliver your most strategic branding messages. The next step is to take full advantage of the range of capabilities made possible through the power of the Web. At KTC we uncover that potential to align your business practices and strategies with your exisiting site. Whether your goals are as simple as e-commerce implementation or a full-scale extension of your back-office systems, KTC can help. By applying Open Source solution-based Web technologies, you maintain control without the added hastle and expense of annual license fees. We will apply a custom solution to meet your exacting specifications without all the fluff. Read more

Managed Hosting and Co-location

Clean out Your Server Closet
 KTC has strategic partnerships with low-cost, high-speed and hyper-reliable bandwidth providers that will house your physical servers in a secure, off-site location.  Seamless in appearance to your users, off-site co-location provides a number of benefits.  You no longer need to maintain a dedicated staff to keep servers up-to-date and operational.  When you choose to house servers off-site, KTC staff will manage all aspects of your physical hardware requirements while helping you maintain the virtual servers at whatever level you choose.  You will have card-key-secure, 24x7 access to the secure co-location facility in addition to remote access and support from KTC technicians.
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System Development

KTC offers services in new system development and older system extension. If the program code is available to be modified, we can add functionality or change business processes. If the program code isn't available then brother/sister programs could be written to add functionality.
New system development can take place on several platforms. Windows application, Web application and command line applications are the most common avenues by which systems are implemented. KTC offers Visual Basic 6, Visual Basic .NET, C# .NET, Progress 4GL, Python for Windows-based applications. For Web systems: WebSpeed, ASP, ASP.NET, and PHP are available. We are also skilled in several languages for command-line applications.

System Integration

Have two systems that you would like integrated? KTC offers a very broad range of system integration services. Whether you need to have two systems to talk to one another or have data in one system that needs to be translated to be put into a new system, we can accommodate virtually any scenario. Read more

Disaster Recovery

Whether nature deals you a blow, a hacker attacks your network, or a disgruntled employee sabotages your systems, KTC can help you recover quickly to keep your business running. Many companies fail to plan for the worst and are unable to respond quickly when the inevitable happens. When you include KTC in your business continuity plan, we will show you how to avoid this unacceptable outcome. Read more